Skip to content Sitemap

Information

Frequently during your tenancy, you may have questions regarding parking, noise, pets, roommates, vacating the unit early, etc. Below is a list of the various issues most faced by tenants and the related policies or frequently asked questions.

Parking Policy

Parking is never guaranteed. Most parking is permit parking only and parking is assigned in most complexes. Consult your lease for what may apply in your case. In cases where the lot has been designated as permit parking only, no guest parking is available. Any unreserved parking spots in the lot are for permitted vehicles only. If a vehicle is parked in the parking lot without a permit visible on the rear view mirror or if the vehicle is parked in the wrong parking spot, blocking the garbage area, or taking up more than one parking space, the vehicle may be towed at your or the vehicle owner’s expense. Please contact tenantservices@apex-property.com if you are unsure where you should park.

Parking Policy Frequently Asked Questions

How do I report someone in my spot and/or someone without a permit?
Where do my guests or extra vehicles park?
How do I get a parking permit?
Do I need a permit for my motorcycle or scooter?
What causes a vehicle to get tagged or towed?
What do I do if I get “tagged” with a parking violation sticker?
How do I get a tag off my window?


Q: How do I report someone in my spot and/or someone without a permit?

  • Report to our office the make, model, license plate, and permit number (if displayed), to the Apex office.
  • Do not park in someone else’s spot if yours is taken.


Q: Where do my guests or extra vehicles park?

  • If your lot has been designated a permit only lot, no guest parking is available. Guests will need to park offsite, on the street, or other location as legally available.
  • Extra vehicles must be parked offsite, on the street, or other location as legally available. None of our parking lots can accommodate more vehicles than the number of bedrooms.
  • Oversized vehicles that do not fit in the parking spots are not allowed to park in the parking lot.


Q: How do I get a parking permit?

  • Permits are issued when keys are picked up at the office at the beginning of a lease.
  • Each unit is allowed a certain number of permits (generally but not always 1 per bedroom). Permits are only issued to registered vehicles (i.e. if you have two parking spaces and only one registered vehicle, you will only receive one permit). The number of permits available varies by property based on available space.
  • If you did not provide any vehicle information on your application or on the lease, we will not issue a permit until we have that information.
  • Broken permits need to be returned to the office and a new permit will be issued. Do not throw the broken pieces away or you will be charged for a lost permit.
  • Lost permits cost $50 per permit.
  • In a sublease, the new tenants need to make sure they receive all keys and permits from the old tenants.
  • Each year, in some complexes, the permit issued will be replaced with a new color. This change happens over the summer and if it applies to your complex, Apex will notify you of this change by the end of June and set the time frame to pick up a new permit. Old permits MUST be returned in order to get a new one or a lost permit fee of $50 will apply.


Q: Do I need a permit for my motorcycle or scooter?

  • YES. Each scooter or motorcycle is considered a separate vehicle requiring a separate parking spot and a permit.
  • A sticker-style permit will be issued and the permit must be placed on the left fork or front windshield of the motorcycle or scooter.


Q: What causes a vehicle to get tagged or towed?

  • Vehicles without a permit in a permit lot.
  • Vehicles that do not have properly displayed permits (i.e. permits hanging from the rear-view mirror).
  • Being parked improperly.
  • Parked in someone else’s assigned spot.
  • Vehicles doubled parked or blocking the dumpster area.
  • Vehicles parked on the grass or other ‘non-parking lot” spot.
  • Vehicles that are inoperable or have expired tags.


Q: What do I do if I get “tagged” with a parking violation sticker?

  • Make sure your parking permit is visible from the windshield. If it is, call Apex to report the make/model of the car, permit number, and where the permit was located on the car when you were tagged.
  • If you do not have a permit, contact the office to see if you are able to get one. If you are unable to receive a permit, the vehicle will not be allowed to park in the parking lot and could be subject to towing.
  • If your parking violation is not for a “no permit” issue, please report the infraction to the office and verify that it has been corrected.
  • We only tag once. The next time we tow. It is important to resolve the issue as soon as possible.


Q: How do I get a tag off my window?

  • Lightly apply a solvent to the sticker. Potential solvents include anything from rubbing alcohol, acetone, nail polish remover, vegetable oil, olive oil or a product called Goo Gone. Soak a paper towel in the solvent as well, and rub that soaked paper towel over the sticker until some of the solvent soaks into the sticker. Remove carefully.

Pet Policy

Not all Apex properties will allow pets. Tenant(s) who wish to have a pet, in an allowed unit, must submit a Pet Application, along with a picture of the pet, proof of vaccination for rabies (Cats and Dogs), and copy of city license (Dogs only). If approved, Apex requires a $300 NON-REFUNDABLE Pet Fee and a $20 Pet application-processing fee. If a pet adoption agency or pet store requires written authorization from the landlord as proof the Tenant(s) is authorized to have a pet, Tenant(s) may obtain from Apex a Pet Authorization form.

Apex Property Management reserves the right to amend the Pet Policy without notice. Please Note the following:

  • Tenant(s) must review the sample Pet Addendum, located on the back of the Pet Application, for specific terms and rules regarding having an approved pet, before submitting the Pet application.
  • Where pets are allowed, tenants are limited to one pet per unit. On a case by case basis, 2 pets may be considered with applicable pet fees.
  • Where cats are allowed, all must stay indoors at all times – Apex does not allow cats to be outdoors.
  • Dogs are allowed in VERY FEW of our units – where allowed, they must not exceed 50 lbs (Except for the Meadows at June Road), and must be at least 1 year of age (no puppies). Apex Property Management expressly forbids the following dog breeds including but not limited to: German Shepherds, Dobermans, Pit Bulls, Chows, Rottweilers, Bull Terriers, Pitbull Terriers, Staffordshire Bull Terriers, American Bulldogs, wolf-hybrids and/or any mixed breed wherein the breed is aforementioned. (Terriers like Boston, Scottish, Yorkshire or Jack Russell are OK.) Dogs are permitted at the Meadows at June Road, the Tremezzo North Apartments, and the Carolina Street Apartments.
  • Apex forbids wild animals, farm animals, ferrets, rabbits, mice, rats, snakes and large breed birds or reptiles.
  • Other animals allowed when caged include guinea pigs, hedgehogs, gerbils, hamsters, small lizards and birds.
  • Goldfish and other small-aquarium fish are permitted (not to exceed 30 gallons) and do not require special permission or pet deposit.
  • Once a pet is approved, before the pet is allowed to enter the unit, the $20 Pet Application processing fee and the $300 NON-REFUNDABLE Pet Fee must be paid in full, and a Pet Addendum must be completed and signed by all Tenant(s) and landlord.
  • The fee is not an additional security deposit and is not used to cover any damages the pet may cause.
  • At the end of the lease Landlord will have an ultraviolet light test on the carpet to detect urine at a cost range of $30 – $60. Landlord will also perform a flea spray from a licensed exterminator. This cost ranges from $110 – $140. These expenses are separate from the Pet Fee and other general costs.
  • If a Tenant(s) has an illegal pet (i.e. a pet that has not been approved to be in the unit, or the required documents to get a legal pet have not been completed), he/she will receive a $400 fine plus a $35 administrative fee charge. Additional charges related to the cost of an ultraviolet test to detect urine and a flea spray will also apply. The Tenant(s) will be given a 10-day notice to remove the pet. Tenant(s) who fail to comply will be subject to further fines or eviction.

Frequently Asked Questions Regarding a Comply Notice

Q: What should I do if I receive a 10-day notice?

  • Most notices will come with instructions regarding how to resolve the issue. Read the notice carefully.
  • Tenants are required to provide a written statement to the office verifying that the violation has been resolved.
    • Tenants may email the statement to the related Apex agent that sent the notice (contact will be shown on the notice) or drop off the statement at the office. Verifying by phone will not be accepted.

Q: When is the fine due?

  • Fines and fees associated with the notice must be paid within 30 days to avoid further fines and fees.

Complaints

The members of the Apex staff hope that your tenancy is quiet, peaceful, and that you never need to file a complaint. However, should tenants need to report complaints to our office (parking, noise issues, smoking, etc.) they must be submitted in writing so we can make sure we accurately handle your complaint. Apex cannot take action against a tenant without written documentation.

Frequently Asked Questions Regarding Filing a Complaint

How do I file a complaint?
Will the person I am complaining about know it is me?
What happens after I file a complaint?
What if my complaint is against my roommate?
What if I feel threatened or a crime has been committed?
What if I have a noise complaint or parking issue after hours?


Q: How do I file a complaint?


Q: Will the person I am complaining about know it is me?

  • Apex makes every effort not to reveal the identity of tenants who submit complaints, but we cannot guarantee anonymity.


Q: What happens after I file a complaint?

  • Apex will call the tenant the complaint has been filed against to speak to them about the issue.
  • Apex will make a judgment based on this discussion as to whether a comply notice should be issued or if a verbal warning is sufficient.
  • Apex will NOT call the complaining tenant back regarding the problem or how it was handled.
  • If the problem still persists, please contact the office again so we can take further action.


Q: What if my complaint is against my roommate?

  • Apex does not mediate disputes between roommates.
  • See Change in Roommates or Roommate Issues Section herein for further information.


Q: What if I feel threatened or a crime has been committed?

  • You should immediately report any crime or threatening information to the Bellingham Police Department. Apex does not operate as a security company. Please contact the appropriate authorities if you feel threatened.


Q: What if I have a noise complaint or parking issue after hours?

  • These should be reported to our office the next business day.

Change in Tenants

Q: How do I add a roommate?

  • To add a roommate, the new potential tenant must fill out an application and pay all application/cosigner fees. The potential tenant must submit the application to our office and go through the normal application and approval process.
  • Additional roommates will not be allowed if your account is not in good standing (i.e. outstanding charges have not been paid).
  • If approved, the following must be done:
    • $50 roommate addition fee must be paid.
    • The new roommate, once approved, must pick up and read all lease documents associated with the unit.
    • The new roommate and all current tenants must sign a Roommate Addendum
    • The new roommate must pick up and sign for a key and parking permit (if applicable).

What if I move in someone before they are approved?

  • If you have an illegal roommate (i.e. an adult living in the premises who is not on the lease), you will be sent a 10-Day Notice to Comply and receive a fine of $300 and an administrative processing fee of $45 for the 1st offense.
  • You must get approval to add this roommate in accordance with procedures above within 10 days or receiving a comply notice or incur further fines.
  • Before a new roommate can be added, the account must be in good standing and all outstanding balances (i.e. the illegal roommate fine) must be paid.

Roommate Issues

Roommates should understand that signing a lease together is like a marriage. When a marriage dissolves, it can end with both parties agreeing to terms, or they can make life difficult for each other. Apex does not mediate roommate disputes. These are some of the various options available for roommates who no longer wish to live together during the term of the tenancy:

  • One or all roommates agree to find someone to take over their lease. If all parties agree, this is the easiest option
    • Before any change can take place, your account must be in good standing (i.e. no outstanding balances due).
    • If one tenant decides to leave, that tenant may find someone with whom the remaining tenant(s) agrees, or the remaining tenant may find someone to take the outgoing tenant’s spot.
    • Once someone is approved, the outgoing tenant(s) must pay the early vacate fee as described by the lease.
    • The incoming tenant(s) must come to the Apex office to pick up and review all documents associated with the lease. They must read these documents before signing any paperwork.
    • The deposit stays with the unit. The tenants are responsible for determining how to reimburse each other for the deposit.
    • All parties must sign a one-page document that transfers the lease from the outgoing tenant(s) and his/her (their) related cosigner(s) (if applicable), into the name(s) of the incoming tenant(s).
    • Note: This is the easiest/best option. Apex is not involved in finding new tenants and transactions occur with all tenants’ consent.
  • In instances when more than one roommate wants to leave but cannot find a “related group,” we will NOT accept applications separately.
    • If more than one person is leaving, tenants must find a group of replacement roommates. We will not allow individual lease takeovers with people who do not know each other. We rent apartments, not individual rooms.
    • You must work with the people viewing the unit and collect applications/cosigners to be submitted to Apex as one batch.
    • The Security Deposit will stay with the unit and all outgoing tenants must pay the early vacate fee as defined in their lease.
    • Steps as outlined above apply.
  • When only one tenant is leaving and the remaining tenant(s) becomes unfriendly (i.e. not cooperative as to allowing the outgoing tenant to find someone to take over the lease), then the remaining tenant(s) can agree to let the outgoing tenant out of the lease by signing a lease takeover among those involved.
    • Before this option is allowed, the account must be in good standing (i.e. no outstanding balances).
    • The remaining tenant(s) will need a new cosigner form prepared with the name(s) of only the remaining tenant(s). This notifies the cosigners that a change is taking place and fewer people are now involved in the rent pool.
    • These cosigners must be turned in before we will prepare documents for a lease transfer.
    • The outgoing tenant must pay the early vacate fee as defined by the lease.
    • The Security Deposit stays with unit.
    • Once all steps have been followed, all parties must sign a one-page document for the outgoing tenant and their related cosigner to be removed from the lease.
  • If tenants cannot get along and someone wants to leave but not find someone to take over their lease, any party can leave but needs to understand all tenants are still equally responsible for rent, damages, etc. whether they live in the unit or not.
    • With this option, at the end of the lease, the deposit is released as one check written in the names of ALL tenants on the lease, unless directed in writing by ALL tenants to do otherwise (a split check fee of $5 per check will apply) so the check may be difficult to cash if you cannot resolve the issue.
      • Another option is that all parties vacate and release unit back to Apex and Apex finds new tenants for the unit.
      • Under this option, everyone in the unit decides not to try to find someone to take over their lease and moves out and returns the keys to Apex.
      • Everyone still remains responsible for rent, etc. until new tenants are found.
      • Tenants will be charged for finding new tenants as described in their lease.
        • Charges include but are not limited to advertising fees, early vacate fees, ½ of the first month’s rent as a finder fee, etc.
      • Once keys are returned, the Landlord will issue a statement within 14 days to show all the outstanding charges on the account. This will include rent through the end of the lease term. This will be adjusted if/when new tenants are found. Once a tenant is found, Apex will issue a new statement.
    • The do-nothing option is always available. All parties stay until end of lease and tough it out.

Early Vacate Policy

  • If you plan to vacate your apartment before the end of your lease term, you and related roommates will be responsible for rent until you find someone to take over your lease. Vacating the unit and returning the keys does NOT mean you are released from the Lease terms and conditions. Tenants who vacate their unit prior to the end of the lease term remain responsible for all the duties and conditions of the lease until the unit is re-rented or until the lease term expires.
  • Apex will not allow a lease takeover if your account is delinquent (i.e. all outstanding balances owed must be paid).
  • Lease takeovers will not be allowed if Apex feels the unit is damaged well beyond normal wear and tear which would create a financial burden for a new tenant to assume the lease.
  • Apex may also deny any lease takeovers when a lease has already been assigned more than twice or the original lease is more than four years old.

Frequently Asked Questions Regarding the Early Vacate Policy

Will I be charged to vacate early?
Do I need to find someone to take over my lease?
How do I find someone to take over my lease?
When I advertise, whom should the prospective tenant call?
What happens when someone is interested?
What happens when someone is approved?
How does the new tenant get the keys and parking permits?
What happens to the security deposit or any last month’s rent that was pre-paid?
What if I cannot find someone to take over my lease and I vacate the unit anyway?
What if I (the outgoing tenant) have a pet or had an illegal pet?
How do I transfer my utilities?


Q: Will I be charged to vacate early?

  • Yes. There is a $250 per person charge as defined in your lease.


Q: Do I need to find someone to take over my lease?

  • Yes. You must find someone to take over your lease.
  • You should verify with Apex all the amenities and related pet policies, etc. associated with your unit.


Q: How do I find someone to take over my lease?

  • Advertise on Craig’s List.
  • Advertise in Western Front or other local media source.
  • Word of mouth with friends
  • Post flyers where allowed


Q: When I advertise, whom should the prospective tenant call?

  • You, the tenant, should take calls regarding your unit.
  • You should show your unit to prospective tenants.


Q: What happens when someone is interested?

  • Once you find an interested person, she/he must fill out an application, pay the related application fees, and be approved through our office.
  • Applications can be downloaded from our website at www.apex-property.com or picked up at our office. (If the person you find to take over your lease does not qualify, you are responsible for finding another person.)
  • Someone who sounds interested may change his/her mind or may not qualify. You should not stop advertising until you know the paperwork is completed.
  • Always continue to show your unit until all transfer paperwork for the lease has been completed


Q: What happens when someone is approved?What happens when someone is approved?

  • Once approved, both you and the applicant will be emailed specific instructions regarding the approval.
  • Once those tasks are completed, the lease transfer documents will be prepared for everyone’s signature.
  • If some tenants are staying on the lease, they will need to sign the lease transfer documents as well. If roommates that are staying refuse to sign, we cannot allow the transfer to take place.
  • All documents must be signed before the transfer can take place.


Q: How does the new tenant get the keys and parking permits?

  • You must coordinate transferring keys and parking permits with the new tenants.


Q: What happens to the security deposit or any last month’s rent that was pre-paid?

  • The Security Deposit remains with the unit. You and the new tenant must negotiate that transfer.
  • The last month’s rent will be refunded back to the leaving tenant ONLY with a written request. If we do not receive a written request, it becomes part of the assignees’ rent receipts.
    • If the refund is requested, the refund will occur within 10 business days after the effective date of the lease takeover.


Q: What if I cannot find someone to take over my lease and I vacate the unit anyway?

  • At the time you surrender the keys to Apex, all amounts that will be due through the end of the lease will become due and payable as of the vacate date.
  • Apex will begin advertising your unit as available to rent immediately.
  • You will be charged any costs associated with re-renting your unit as described in the Cleaning, Damage & Performance Deposit Agreement.
    • These charges include but are not limited to advertising fees, re-rent fees, and the normal early vacate fees.


Q: What if I (the outgoing tenant) have a pet or had an illegal pet?

  • If a pet is currently in the unit or if a fine for an illegal pet has been processed, or it has recently come to Apex’s attention an unauthorized pet exists in the unit, any takeover of the lease will require the following:
    • Outgoing tenant must have a UV test on the carpet (performed by an Apex approved vendor) before we will allow the takeover to take place.
    • The receipt and results of this test must be given to Apex to review.
    • If the test results indicate any pet issues exist, the outgoing tenant will be required to resolve these issues in a manner approved by Apex before we will allow the lease takeover to move forward.
    • The UV test and related subsequent required work will be at the expense of the tenant.


Q: How do I transfer my utilities?

  • If utilities are in the name of a tenant that will remain in the unit after the takeover, nothing is required.
  • If utilities are in the name of the tenant that is leaving, the outgoing tenant should contact the related utility company to have the utilities turned off in their name as of the date the lease takeover is effective.
  • The new tenant should call the utility companies and have the utilities turned on as of the day after the effective date.
  • Because the utilities should be transferred directly from one tenant’s name into the other tenant’s name, Apex should not receive a bill for the owner.
    • If tenants fail to coordinate the transfer of utilities and Apex receives a bill, tenants will receive a 10 day notice with a fine.